Got questions? We have answers!

In-stock items typically ship within 1-3 business days, sometimes faster!

Processing time for preorders varies. To see how when your preordered item will ship, check the item description. Any order containing a mix of preordered and in-stock items will ship all together as soon as the preorder is in stock. If you need an in-stock item sooner, please place a separate order for it.

USPS First Class Mail: 2-5 business days 

USPS Priority Mail: 1-3 business days

We'll do our best to meet these shipping estimates, but cannot guarantee them since your package will be in the hands of the trusty postal service. Actual delivery time will depend on the shipping method you choose.

USPS First Class Mail International: 1-2 weeks 

We'll do our best to meet these shipping estimates, but cannot guarantee them since your package will be in the hands of the trusty postal service. Actual delivery time will depend on the shipping method you choose.

First Class Mail International: 3-8 weeks

We'll do our best to meet these shipping estimates, but cannot guarantee them since your package will be in the hands of the trusty postal service. Actual delivery time will depend on the shipping method you choose.

USPS First Class Mail International: 3-8 weeks

We'll do our best to meet these shipping estimates, but cannot guarantee them since your package will be in the hands of the trusty postal service. Actual delivery time will depend on the shipping method you choose. Customs & VAT not included.

Your shipping confirmation email has a handy little link for tracking the progress of your package. Click on that link, and you can watch it make its way through the mega exciting postal system!

Most US orders spend 2-5 business days in the mail, and international orders can take several weeks to arrive. You can track the progress of your package by clicking the link in your shipping confirmation email.

During certain times of year (in December particularly, or during adverse weather conditions) longer delays are more common. We do everything we can to get your order in the mail ASAP, but from there it's in the hands of the trusty postal service. 

Please feel free to contact us about your order anytime!

It's pretty rare, but occasionally USPS goofs up and a package slips between the cracks. If you've been tracking your package (see above) and you're concerned it may have gone missing, just contact us and we'll figure it out!

You've got two options!

1. Click the direct download link after you complete your order

2. Click the download link in your order confirmation email

Enamel pins are mounted on a sturdy backing card, then packaged with some bonus goodies. We switch up the goodies included, so you never know which extras you'll get!

Seconds (imperfect pins) are packaged in a clear plastic bag without a backing card.

Shipped in a compostable mailer.

We hope you'll be 100% happy with your item! But if you're not, please contact us within 7 days of delivery and ship the items back to us (in new condition) within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

- Custom or personalized orders

- Digital downloads 

- Items on sale, including seconds sale pins

- Earrings

We tend to ship your stuff pretty quickly, so please contact us ASAP (within an hour of purchase) if you need to cancel your order.

Shoal is deeply committed to sustainability. Most of our packaging and branding materials are both recycled and recyclable, and we are always looking for new ways to reduce waste!

Our coloring book is also printed on 100% recycled post-consumer paper, manufactured in a facility run on renewable energy.

We use recycled and recyclable packaging whenever possible. Your order will probably arrive in either a cardboard mailer or a bubble mailer-- both can be recycled! Depending on where you live, you may need to bring your bubble mailer to your local grocery store for free recycling. To save trees, we never include a paper receipt unless requested. 

Please recycle your packaging materials!

We will only use your shipping and billing address, and contact information

- To communicate with you about your order 

- To fulfill your order 

- For legal reasons (like paying taxes)

Seconds sale pins are imperfect pins, sold at a discount due to minor flaws. These flaws might include slight color discrepancies, tiny specks, or small scratches in the metal. Seconds are perfect for everyday use and adventuring! All seconds sales are final.

You should receive a shipping confirmation email with a USPS tracking number as soon as your order ships.

Alternatively, pull up that email you got when you first placed your order and click on the great big "View your order" button! It'll take you straight to your order status page.  If you don't see any emails from us, check your spam!

Processing time for preorders varies. To see how when your preordered item will ship, check the item description. Any order containing a mix of preordered and in-stock items will ship all together as soon as the preorder is in stock. If you need an in-stock item sooner, please place a separate order for it.

We wish we could offer customizations on enamel pins! Unfortunately, since they have to be made in large batches (100 or more) there's no way for us to offer customization on a single pin.

Yes, we take a limited number of freelance clients per year. If you own a business or work for an organization and need some enamel pins or patches designed, We're your gals!

We generally take on projects that have a focus similar to our current work-- animals, nature, and/or human rights. If your project aligns well with our product line, maybe we can even release it together as a collaboration!

We can handle the whole process for you, from initial design to production, packaging, and delivery. Shoot us an email to get started!

Buyers are responsible for any customs duties, import taxes, or VAT that may apply. They are not included in our prices. We are not responsible for delays due to customs.

Fighting art theft is a tough job, and we appreciate your help! There are several counterfeit pins in circulation. For the full list, see our Report a Counterfeit page.

If you spot a counterfeit, please fill out this form. You'll get a special discount on your next order as a reward!

Sorry everyone, this one's a resounding 'no'. We will never copy or adapt another artist's work, whether they are tiny like us or a super huge corporation. Since our expectation is that nobody will steal our work, we pledge never to do that with anyone else's.

As soon as you start charging money for fan art, it crosses the line into copyright infringement. There are lots of fantastic ways to support the original artists and companies that own these works. Sorry to be a downer, but them's the rules. Please shop responsibly!

No, please don't use any of our work without our written permission. We own the copyright to every Shoal product, design, and image, and we are extremely serious about defending our intellectual property rights. If you would like to use one of our designs for your own tattoo, please get in touch first.

If you have an educational, nonprofit, or collaboration idea in mind, shoot us an email and we'll talk it over!

We like to be wild and unpredictable, so you never know when a sale or coupon will pop up! In the past, we've done BOGO sales, free shipping, free gifts, and discounts ranging from 10-50%.

The best way to keep track of current deals and new releases is to follow us on Instagram, Twitter, or Facebook.

We've unfortunately had to discontinue shipping to the UK, as new post-Brexit regulations require overseas sellers--even tiny businesses like ours--to register for VAT in the UK or face penalties for shipping there.

However, all of our items that are printed to order are VAT registered through our printing company, so they will ship to the UK. Shop the collection here.

You can also find a limited range of products in our Etsy shop, as Etsy has registered for VAT on our behalf.